Need Help ?
You are in the right place
Pick from the categories to find advice and answers from the Health Gennie Team
- How can I book a teleconsultation with a healthcare professional?
- What types of healthcare services are available through teleconsultation?
- Is teleconsultation available to all students?
- Do I need any special equipment for a teleconsultation?
- Can I book a teleconsultation for a mental health issue?
- How do I prepare for my teleconsultation appointment?
- Can I cancel or reschedule my teleconsultation appointment?
- How do I know if my teleconsultation appointment is confirmed?
- What should I do if I am having technical issues before my teleconsultation?
- What is included in the annual health plan for students?
- How can I enroll in the annual health plan?
- Does the annual health plan cover mental health services?
- Is the annual health plan available for both domestic and international students?
- What are the benefits of subscribing to the annual health plan instead of paying per visit?
- How do I know if I’m eligible for the annual health plan?
- Are there any exclusions or limitations with the annual health plan?
- How much does the annual health plan cost?
- Can I use the annual health plan if I need a referral to a specialist?
- Can I cancel or modify my annual health plan?
- What mental health services do you offer for students?
- How can I access mental health support as a student?
- Do you offer online or teletherapy services for students?
- Are your mental health services confidential?
- How can I tell if I need mental health support?
- Can I receive ongoing therapy or counseling throughout the semester?
- Are mental health services covered by student health insurance?
- What types of mental health conditions do you treat?
- How do I know if therapy is right for me?
- What resources are available to students dealing with stress or anxiety?
To prepare for your teleconsultation:
- Ensure that your device is fully charged and you have a reliable internet connection.
- Choose a quiet, private space for the consultation.
- Have any relevant medical information or questions ready for the appointment.
- If it's your first visit, you may need to complete some forms beforehand.
